This article was originally published in Touchpoint Magazine, Vol. 10, No. 2, “Designing the Future” (October 2018). Touchpoint, the Journal of Service Design is published by Service Design Network.
Designing for the future provides a chance to question the status quo and build a path towards equity. However, when we focus on solving problems within existing systems, it is difficult to challenge the system itself. Instead, what if we designed services for a future in which we believe differently?